Delete your account

Here is what happens when you delete your JChat account and how to do it, with or without the app.

How to delete your account

1. In the app: Profile → Settings → Delete account.
2. On the web: sign in with the account you want to delete and confirm on this same page.
3. If you can't sign in, email soporte@jchat.cloud from the address on your account.

What is deleted right away

• Your profile: name, username, bio and photos.
• Your messages (venue chats and direct messages) and your comments.
• Your Match profile, its photos, your likes and your matches.
• Your posts, stories, follows, blocks, reviews, notifications and settings.

What is kept and for how long

• Orders and payments: 7 years, without your personal data, for tax and accounting obligations.
• Security logs: 90 days.
• Moderation reports: 1 year after they are resolved (2 years for child safety).
• Gifts you sent or received are kept without your identity.
• Reports you made or received stay without your identity until their term ends.
• If your account was suspended for a confirmed violation, we keep an encrypted fingerprint of your e-mail for up to 2 years to prevent new accounts. To appeal, write to soporte@jchat.cloud.

Deletion is immediate and cannot be undone.

If you own a venue: deleting your account closes it (it does not reopen) and your subscription is cancelled. Orders and payments are kept for 7 years without your personal data. If Stripe still holds a balance for you, it must reach your bank first. You will see exactly what happens before you confirm.

Questions, or can't sign in? Write to soporte@jchat.cloud · Contact

Checking your session…